Jason Shaffer, of Amazon Web Services, discusses Amazon Connect through the lens of an AWS core principle - customer obsession.
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How Ransomware Attacks Can Impact Your Contact Center
The danger of ransomware and other cyber-attacks will always be present. It is an ongoing battle and part of your business strategies should involve cybersecurity.
Amazon Connect Implementation Case Study: Walsworth Publishing
Is it worth it to switch a contact center to a new platform on Amazon Connect? Learn why the answer is yes.
Contact Center Services Examples
The modern contact center is the main source of interaction between an organization and its customers, and a primary driver of a positive customer experience. Contact centers handle communication across multiple channels like telephone, web, chat, texts, email, messaging apps, social media.
Study Results: What’s Holding Back Innovation?
InterVision and Pulse (a Gartner company) interviewed 100 IT Leaders to find out what hurdles currently impede organizations' innovation plans. Dive in to this one-minute white paper to learn more.
Next-Generation Telecommunications Rebuilt for Remote Work
Just in, our newest case study, Next-Generation Telecommunications Rebuilt for Remote Work. This project saw InterVision work quickly to replace an end-of-life, on-premises telecommunications system with a flexible and scalable solution utilizing Amazon Connect and other features as needed. This enabled agents to work remotely, with minimal downtime and an easy transition.
8×8: UCaaS vs CCaaS
Learn how Managed 8x8 UCaaS and CCaaS Services with InterVision can transform your unified communications
4 Features of a Contact Center
The modern Contact Center consists of four main features: telephone, chat apps, video calling, and customer data analytics.
