September 15, 2024
The world of work is changing and the rise of remote work has transformed traditional workforce management. This shift has...
September 1, 2024
Citizen engagement is a cornerstone of effective governance. It fosters trust, promotes transparency, and enhances public satisfaction. Yet, achieving meaningful…
August 27, 2024
Outdated systems pose significant challenges for 80% of government agencies, impacting their ability to provide better citizen experiences....
August 26, 2024
Call centers, once dominated by human agents, are now witnessing the rise of AI assistants. These AI entities are capable…
August 6, 2024
Join our insightful webinar to delve into how Generative AI (GAI) and Conversational AI (CAI) are revolutionizing the landscape of...
July 22, 2024
Customer service has evolved significantly from traditional call centers to dynamic, scalable solutions. ConnectIV CX, powered by Amazon Connect, offers...
July 21, 2024
Municipal engagement plays a pivotal role in local governance, connecting with citizens and driving effective public service delivery. Municipalities face...