Mike Peck, President of Outside Source, takes a deeper dive into the interconnectedness among internal and external forces on an organization

InterVision announces comprehensive Managed 8×8 Services – New managed communications service oversees 8×8’s unified collaboration and contact center products, allowing cloud-based flexibility at a lower TCO

How the right collaboration tools can make a big impact on your customer experience – or create “frictionless customer interaction.”  Otto explains the immense effect of collaboration on the operational effectiveness and efficiency among employees and the major role collaboration plays in a rock star customer experience.