We welcome back Otto Sanchez, InterVision’s own Director of Professional Services – Collaboration. Jeff Ton and Otto dive into how the right collaboration tools can make a big impact on your customer experience – or create “frictionless customer interaction.” Otto explains the immense effect of collaboration on the operational effectiveness and efficiency among employees and the major role collaboration plays in a rock star customer experience. Certainly, in our roles as consumers we can all relate to some pretty amazing as well as fairly bitter interactions; making the future of collaboration exciting from both a technological perspective and a consumer perspective.
Otto Sanchez as a certified engineer and technical leader, has lead the Collaboration practice for nine years at InterVision as Director of Engineering.
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