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Going Beyond Customer Experience

Status Go welcomes back Mike Peck, President of Outside Source, who sits down with Jeff Ton to discuss “the complete experience,” or the total experience as it has been dubbed by Gartner.  The complete experience takes a deeper dive into people centricity and the interconnectedness among internal and external forces on your organization encompassing employee experience, user experience and customer experience. Hear Mike and Jeff define each of these areas and how a more complete experience contributes directly to your overall success and achievement of business objectives.

 

Mike’s previous episode: EP 116 Creating a Phenomenal Customer Experience

 

 

Mike Peck is the president of Outside Source, a software development firm specializing in apps, integrations and strategy for connected products in the Internet of Things space.

After 30+ years’ experience working at the intersection between brand strategy and emerging technology, Mike learned what it takes to strengthen brands in a changing digital environment to help them avoid erosion.