In the fast-paced world of customer service, data is king. It’s the key to understanding customer needs and improving service…

In the fast-paced world of contact centers, productivity is key. Especially in the Department of Motor Vehicles (DMV), where high…

GenAI is a form of AI that can understand, learn, and apply knowledge across a wide range of tasks. Unlike…

Citizen engagement is a cornerstone of effective governance. It fosters trust, promotes transparency, and enhances public satisfaction. Yet, achieving meaningful…

Sometimes businesses may run into operational inefficiencies in AWS that lead to out-of-control spending. Cost optimization is a critical, continual process of refinement and improvement over the entire IT lifecycle. For those in AWS looking to optimize their cloud environment, this guide is an essential read.