Artificial Intelligence (AI) is no longer a distant concept. It’s here, transforming the way businesses operate. For small and medium-sized…
In the fast-paced world of customer service, data is king. It’s the key to understanding customer needs and improving service…
In the fast-paced world of contact centers, productivity is key. Especially in the Department of Motor Vehicles (DMV), where high…
GenAI is a form of AI that can understand, learn, and apply knowledge across a wide range of tasks. Unlike…
Citizen engagement is a cornerstone of effective governance. It fosters trust, promotes transparency, and enhances public satisfaction. Yet, achieving meaningful…
Nick Lumsden, co-founder of Tenacity, shares his healthcare industry journey and how it shaped his work in cloud cost optimization. Discover the benefits of cloud tech, AI in cost management, and predictions for the industry.