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January 21, 2025
Unauthorized applications pose a significant risk to your network’s security. They can bypass standard security measures, leading to data breaches…
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January 2, 2025
Benefit programs like unemployment insurance are complex and time-sensitive, with weekly eligibility requirements that create ongoing demand for contact center…
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December 3, 2024
The recent announcement by Microsoft regarding the end-of-life (EOL) of Nuance’s on-premises speech server products, including Recognizer and Vocalizer, has…
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September 11, 2024