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The call center industry is undergoing a significant transformation. The catalyst for this change is Artificial Intelligence (AI). AI is…
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In today’s fast-paced business environment, the need for efficient and effective customer service has never been greater. Contact Center as…
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By turning such complex data into simplified visualizations and actionable insights, The Shop was able better understand the “why” and “how” behind the way pilot users interacted with their product, and what they could do to improve the experience.