Is it worth it to switch a contact center to a new platform on Amazon Connect? Learn why the answer is yes.
Just in, our newest case study, Next-Generation Telecommunications Rebuilt for Remote Work. This project saw InterVision work quickly to replace an end-of-life, on-premises telecommunications system with a flexible and scalable solution utilizing Amazon Connect and other features as needed. This enabled agents to work remotely, with minimal downtime and an easy transition.
Businesses have been developing new models of communication to encourage productivity, shifting the modern workplace for a virtual office.
1E’s Founder and CEO, Sumir Karayi, presents the compelling findings. of their recent survey: Assessing IT’s readiness for the year of flexible working.