The shift to remote and hybrid workforces has been a game-changer. Yet, it has also exposed businesses to new risks….
Traditional call centers are being replaced by more efficient, flexible, and cost-effective solutions. Enter cloud-based contact centers. These virtual platforms…
Is it worth it to switch a contact center to a new platform on Amazon Connect? Learn why the answer is yes.
Just in, our newest case study, Next-Generation Telecommunications Rebuilt for Remote Work. This project saw InterVision work quickly to replace an end-of-life, on-premises telecommunications system with a flexible and scalable solution utilizing Amazon Connect and other features as needed. This enabled agents to work remotely, with minimal downtime and an easy transition.