October 13, 2024
In an era where digital transformation is paramount, the optimization of contact centers within government agencies stands as a critical…
January 30, 2024
October 13, 2023
May 15, 2023
Dr. Angie Raymond explores concerns about the ethical implications of AI and GPT and how they can potentially manipulate human behavior.
May 10, 2021
Mike Peck, President of Outside Source, explains the key components of a great customer experience & the four steps to creating an advocates.