Watch our webinar and delve into how Generative AI (GAI) and Conversational AI (CAI) are revolutionizing the landscape of contact centers.
The session will cover:
- Identifying the Problem: Understand the challenges in today’s contact centers.
- Role of Generative AI and Conversational AI: Discover how GAI and CAI are pivotal in addressing these challenges.
- Advantages of AI Integration: Explore the benefits AI brings to customers, agents, and businesses.
- Overcoming Challenges: Learn about the common misconceptions and hurdles in AI implementation.
- Future Trends: Gain insights into the future innovations in AI for contact centers.
Key Takeaways
- Uncover how GAI and CAI can transform contact center operations.
- Learn how AI optimizes customer interactions and helps agents concentrate on higher-value tasks.
- Discover how AI provides valuable customer insights through predictive analytics.
- Examine the real-world benefits of implementing AI in contact centers.
Don’t miss this opportunity to empower your contact center with cutting-edge AI technologies. Watch now!
Speakers:
Kirk Jubeck, Senior Product Manager for Workforce Modernization, InterVision
Kirk is a seasoned professional in enterprise contact centers with over 2 decades of experience in both technical and business roles. Kirk has lead teams building solutions on the Avaya, Cisco, and Amazon Connect enterprise contact center infrastructure for many of the largest fortune 500 companies. Kirk leads products at InterVision for CCaaS and UCaaS offerings.
Brent Lazarenko – Head of AI, InterVision
Brent Lazarenko is an accomplished technology executive with extensive expertise in leading digital transformations and the creation of cutting-edge software platforms and AI solutions. As the current Head of AI at InterVision Systems, he is central to forging strategic partnerships and spearheading the development of Application & Data modernization and AI products and solutions.
