April 4, 2024
In contact centers, agents' experiences shape customer interactions and reverberate throughout the organization, influencing operational efficiency, customer satisfaction, and bottom-line...
April 1, 2024
In contact centers, the heartbeat of customer interactions lies in its agents’ experiences. Yet, within the confines of legacy systems,...
March 29, 2024
When it comes to technology, contact centers have a lot to be excited about. Generative AI, voice recognition tools, and...
March 27, 2024
Thanks to shifting customer preferences and the innovative technologies that empower contact center agents, today’s contact center is virtually unrecognizable...
March 24, 2024
Today’s flexible contact center is a big improvement over the traditional call center of yesterday—and contact center technology is the...
March 21, 2024
For a contact center, technology is more than a luxury; it’s the easiest way to improve operations. Contact center technology...
March 19, 2024
Whether you have a simple call center of 5 agents or a more sophisticated contact center with 100 or more...
March 17, 2024
The difference between a call center and a contact center comes down to one word: technology. Contact center software uses...
March 14, 2024
As businesses increasingly embrace full automation and online services, government agencies are also adapting. California's Employment Development Department (EDD), which...
March 14, 2024
Many organizations rely on their contact center for positive, productive, and lasting customer relationships. All too often, though, companies treat...
March 12, 2024
Registrar Corp, a leading compliance solutions provider, encountered significant IT challenges during rapid growth. As their data storage, email system,...
March 11, 2024
Contact centers provide a lot of the nuts and bolts that make operations possible. Running a modern business without a...