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September 29, 2024
Government contact centers, the frontline of citizen engagement, are undergoing a significant transformation. The catalyst for this change is the…
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September 8, 2024
Citizens now expect the same level of service from public agencies as they do from private companies. This shift in…
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August 25, 2024
Effective communication is paramount. Government agencies, in particular, require robust channels to interact with citizens. One such channel is the…