The modern Contact Center consists of four main features: telephone, chat apps, video calling, and customer data analytics.
A contact center is the hub of all the different communication channels and tools that customers use to interact with your service teams. The goal of a contact center is to create an agile and frictionless customer experience.
A contact center is the hub of all the different communication channels and tools that customers use to interact with your service teams. The goal of a contact center is to create an agile and frictionless customer experience.
The survey looked at how much time and money the companies invest in managing their services. It also included questions designed to understand the challenges and pain points leaders are experiencing.
A Unified Communications suite typically has three main components: Voice Calling, Messaging, and Web Conferencing.
Matt Campbell and Otto Sanchez discuss how collaboration technology and innovation adapting to the rapidly changing needs of business.
A cyber-attack requires a unique recovery, so it needs to be treated as a disaster and strategized with DRaaS.
Answering the question “what does UCaaS stand for?” and covering the basics about this communication technology.
InterVision announces comprehensive Managed 8×8 Services – New managed communications service oversees 8×8’s unified collaboration and contact center products, allowing cloud-based flexibility at a lower TCO
Wrapping up our series around The Horizon Report discussing the top 10 trends that will directly affect business models over the next 10 years.
