An internal promotion into an IT executive position brings with it its own set of challenges. Vice President of Information Technology of Goodwill (Central and Northern Arizona), Bill Serva looks back on his first 30 days and gets real about interacting with his new peers, as well as, working with his organization. His unique approach of treating each of them as his customer enabled him to quickly move the department forward. Bill takes us through some of the awkward moments of the transition from how to dress for certain events to how to act at the all company Halloween party. He highlights the importance of an executive coach and being transparent.
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