This ebook discusses how government call centers face challenges such as fluctuating call volumes, handling complex inquiries, and meeting high...
Contact centers have already proven themselves the future of call centers, but what will the contact center of tomorrow look...
When the first call center emerged in the 1960s, its purpose was simple: provide customers with a way to contact...
By Paroma Sen, SalesTechStarSeries on April 9, 2024 Hi Tony, tell us about yourself and your role at InterVision… I’m...
In the fast-paced world of contact centers, where customer interactions are the lifeblood of business success, empowering agents with cutting-edge...
In contact centers, agents' experiences shape customer interactions and reverberate throughout the organization, influencing operational efficiency, customer satisfaction, and bottom-line...
ConnectIV CX, powered by Amazon Connect, specializes in customizable contact centers that simplify interactions, boost engagement, and empower both customers...
In contact centers, the heartbeat of customer interactions lies in its agents’ experiences. Yet, within the confines of legacy systems,...
When it comes to technology, contact centers have a lot to be excited about. Generative AI, voice recognition tools, and...
Thanks to shifting customer preferences and the innovative technologies that empower contact center agents, today’s contact center is virtually unrecognizable...
Read into how generative AI can revolutionize customer service, addressing common challenges like long wait times and impersonal interactions. It...
Today’s flexible contact center is a big improvement over the traditional call center of yesterday—and contact center technology is the...