March 21, 2024
For a contact center, technology is more than a luxury; it’s the easiest way to improve operations. Contact center technology...
March 19, 2024
Whether you have a simple call center of 5 agents or a more sophisticated contact center with 100 or more...
March 17, 2024
The difference between a call center and a contact center comes down to one word: technology. Contact center software uses...
March 14, 2024
As businesses increasingly embrace full automation and online services, government agencies are also adapting. California's Employment Development Department (EDD), which...
March 14, 2024
Many organizations rely on their contact center for positive, productive, and lasting customer relationships. All too often, though, companies treat...
March 12, 2024
In the ever-evolving landscape of customer engagement, contact centers serve as the frontline of interaction between businesses and their clientele....
March 11, 2024
Contact centers provide a lot of the nuts and bolts that make operations possible. Running a modern business without a...
March 8, 2024
As technology evolves, so do our expectations as consumers—thus, the contact center came to be. In the decades following the...
March 6, 2024
In the fast-evolving landscape of contemporary business, the significance of delivering exceptional customer experiences cannot be overstated. Contact centers are...
March 6, 2024
ConnectIV CX Powers Next-Generation CX with AI and Machine Learning ST LOUIS, Mo. - March 6, 2024 - InterVision, a...
March 4, 2024
Optimizing a contact center has clear benefits for agents, customers, and organizations as a whole—and choosing the right technology is...
February 29, 2024
ConnectIV CXTM, powered by Amazon Connect, is InterVision's advanced managed omnichannel contact center solution. It integrates cutting-edge technology with strategic...