ConnectIV CXTM, powered by Amazon Connect, is InterVision’s advanced managed omnichannel contact center solution. It integrates cutting-edge technology with strategic partner solutions for reporting, analytics, and workforce management, ensuring exceptional customer experiences and streamlined business operations.
As an AWS Premier Partner, InterVision offers expert guidance, seamless integrations, and fully managed solutions to reduce costs and complexity. The solution focuses on key drivers for innovation in the contact center, including cost reduction, enhanced customer experience, omnichannel engagement, efficient workflows for agents, and quick identification and resolution of customer issues.
