Is it worth it to switch a contact center to a new platform on Amazon Connect? Learn why the answer is yes.
Just in, our newest case study, Next-Generation Telecommunications Rebuilt for Remote Work. This project saw InterVision work quickly to replace an end-of-life, on-premises telecommunications system with a flexible and scalable solution utilizing Amazon Connect and other features as needed. This enabled agents to work remotely, with minimal downtime and an easy transition.
InterVision has shown the client a level of understanding that they hadn't yet been able to garner from AWS directly. Improvements to their cloud architecture are expected to unearth additional cost savings and to amplify their scalability even more.
InterVision is driving the optimization of the client's AWS spend through our FinOps capabilities. After InterVision architects migrate on-premises server workloads, the FinOps team price the recommended resource specifications offering discounts as high as 31.92% off standard On Demand pricing.
Adam Scamihorn, Product Manager at InterVision, delves into stories of organizations that evaded disaster following a ransomware attack.
The client was able to recover the sales data that would have normally been lost if they were only relying on backups.
Offloading management to a third party to address cloud skills gaps may only be a temporary need, to let staff learn a new cloud environment before taking it on in a full capacity.
InterVision helped to improve the firm's business agility with SD-WAN to support their organizational growth, reducing the dependency on MPLS without compromising security or performance.
A recovery time objective (RTO) means the time it takes to stand up the disrupted technology, but the problem is that it's not True RTO.
Upon requesting the recovery, InterVision was able to bring up 40 terabytes of critical file servers and restore connectivity in their hosted recovery datacenter.