The danger of ransomware and other cyber-attacks will always be present. It is an ongoing battle and part of your business strategies should involve cybersecurity.
Contact Center Services Examples
The modern contact center is the main source of interaction between an organization and its customers, and a primary driver of a positive customer experience. Contact centers handle communication across multiple channels like telephone, web, chat, texts, email, messaging apps, social media.
8×8: UCaaS vs CCaaS
Learn how Managed 8x8 UCaaS and CCaaS Services with InterVision can transform your unified communications
4 Features of a Contact Center
The modern Contact Center consists of four main features: telephone, chat apps, video calling, and customer data analytics.
8 Benefits of a CCaaS Platform
A contact center is the hub of all the different communication channels and tools that customers use to interact with your service teams. The goal of a contact center is to create an agile and frictionless customer experience.
What is a Contact Center?
A contact center is the hub of all the different communication channels and tools that customers use to interact with your service teams. The goal of a contact center is to create an agile and frictionless customer experience.
What is the Difference Between Call Center and Contact Center?
Contact Center solutions can improve CX by shortening wait times and enhancing the efficiency and responsiveness of service agents.
InterVision Adds Amazon Connect into its Unified Communications Portfolio
InterVision announces comprehensive Managed 8x8 Services - New managed communications service oversees 8x8's unified collaboration and contact center products, allowing cloud-based flexibility at a lower TCO
