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Blog How Ransomware Attacks Can Impact Your Contact Center
February 23, 2022in Blog 0 Comments 0 Likes

How Ransomware Attacks Can Impact Your Contact Center

The danger of ransomware and other cyber-attacks will always be present. It is an ongoing battle and part of your business strategies should involve cybersecurity.

by Tom Pawlik
Blog Contact Center Services Examples
January 19, 2022in Blog 0 Comments 0 Likes

Contact Center Services Examples

The modern contact center is the main source of interaction between an organization and its customers, and a primary driver of a positive customer experience. Contact centers handle communication across multiple channels like telephone, web, chat, texts, email, messaging apps, social media.

by Tom Pawlik
Blog 8×8: UCaaS vs CCaaS
December 7, 2021in Blog 0 Comments 0 Likes

8×8: UCaaS vs CCaaS

Learn how Managed 8x8 UCaaS and CCaaS Services with InterVision can transform your unified communications

by InterVision
Blog 4 Features of a Contact Center
December 1, 2021in Blog 0 Comments 0 Likes

4 Features of a Contact Center

The modern Contact Center consists of four main features: telephone, chat apps, video calling, and customer data analytics.

by Tom Pawlik
Blog 8 Benefits of a CCaaS Platform
November 29, 2021in Blog 0 Comments 0 Likes

8 Benefits of a CCaaS Platform

A contact center is the hub of all the different communication channels and tools that customers use to interact with your service teams. The goal of a contact center is to create an agile and frictionless customer experience.

by Tom Pawlik
Blog What is a Contact Center?
November 22, 2021in Blog 0 Comments 0 Likes

What is a Contact Center?

A contact center is the hub of all the different communication channels and tools that customers use to interact with your service teams. The goal of a contact center is to create an agile and frictionless customer experience.

by Tom Pawlik
Blog What is the Difference Between Call Center and Contact Center?
November 11, 2021in Blog 0 Comments 0 Likes

What is the Difference Between Call Center and Contact Center?

Contact Center solutions can improve CX by shortening wait times and enhancing the efficiency and responsiveness of service agents.

by Tom Pawlik
News InterVision Adds Amazon Connect into its Unified Communications Portfolio
October 21, 2021in News 0 Comments 0 Likes

InterVision Adds Amazon Connect into its Unified Communications Portfolio

InterVision announces comprehensive Managed 8x8 Services - New managed communications service oversees 8x8's unified collaboration and contact center products, allowing cloud-based flexibility at a lower TCO

by InterVision

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