A contact center is the hub of all the different communication channels and tools that customers use to interact with your service teams. The goal of a contact center is to create an agile and frictionless customer experience.
Contact Center solutions can improve CX by shortening wait times and enhancing the efficiency and responsiveness of service agents.
Wrapping up our series around The Horizon Report discussing the top 10 trends that will directly affect business models over the next 10 years.
Dr. Dennis Trinkle and graduate students; Paul Faria, Christopher Nouhan, and Cyrus Green discuss their findings around Technology trends.
Machine learning and AI (artificial intelligence) have revolutionized UX (user experience) in a variety of ways across a multitude of industries. When leveraged correctly, these tools can help create a tailored and responsive sales or user process, enhancing user experience and increasing brand loyalty.
Here’s a list of top resources on IT cybersecurity to help improve your organization’s resiliency.
Warren Lenard, CIO of Byrider, sits down with Jeff Ton to take a deep dive into the six areas of focus he believes are key for CIOs as they enter into a new role and develop their 90 day plan.
InterVision’s analysis revealed that “parking” was one of the most mentioned issues in the survey comments. These insights have allowed the baseball team to proactively prepare for next year’s season. The River Cats’ renewal rate in 2018 was 9% higher than in 2017, and the team attributes some of that improvement to understanding the fans a little better.
MidOcean Partners Invests in InterVision’s Strategic Areas | MidOcean’s investment will be used to accelerate InterVision’s organic growth as well as support M&A in highly strategic areas such as cloud consulting and managed services, artificial intelligence and cybersecurity services.