Ensuring security and compliance in government contact centers is of paramount importance. With stringent regulatory requirements and the ever-evolving landscape…
Traditional norms were no doubt disrupted in 2020, which makes 2021 predictions a big question mark of how things will evolve. As we reflect on lessons learned from 2020, one commonality among those we saw thrive is that being prepared for the uncertain means pivoting your company toward a stance that emphasizes agility, speed and security.
InterVision engaged with the company to discuss their unique goals and pain points. The organization intends to leverage our contact center and Hosted Collaboration solution to accomplish their “Run” objectives, SD-WAN and IT management expertise for their “Grow” initiatives, and a machine learning (ML) assessment to identify areas to jumpstart “Transform” projects.
To find out more about how InterVision’s machine learning and predictive analytics helped Lattice identify their customers, we reached out to the Senior Director of Corporate Marketing at Lattice for an interview.
By turning such complex data into simplified visualizations and actionable insights, The Shop was able better understand the “why” and “how” behind the way pilot users interacted with their product, and what they could do to improve the experience.
InterVision’s analysis revealed that “parking” was one of the most mentioned issues in the survey comments. These insights have allowed the baseball team to proactively prepare for next year’s season. The River Cats’ renewal rate in 2018 was 9% higher than in 2017, and the team attributes some of that improvement to understanding the fans a little better.
As businesses continue to evolve in this era of digital transformation, so has the threat landscape. An asymmetry of cyber threats requires more security resources, awareness, and technology. These are the cybersecurity threats we think are high priority in 2020.
At our headquarters in St. Louis, InterVision recently hosted a “Cloud Tech Day” for regional IT leaders and shared how to effectively communicate cloud strategies to executive leadership, within your IT team, and to other business units.