Looking at CCaaS companies and the call center industry. Exploring the technology behind cloud-based call centers.
UCaaS Providers
A discussion of UCaaS providers, what is included in UCaaS, and how to find the top UCaaS providers for your company.
UCaaS Examples
Here are some UCaaS examples and examine how UCaaS can transform business operations today with solutions that are versatile and largely future-proof.
UCaaS: Past, Present, and Future
When it comes to UCaaS, data security is no longer entirely the IT department's responsibility. UCaaS vendors are able to offer sophisticated security, encryption, and fraud prevention tools.
8×8 Managed Services for Microsoft Teams: Up Your Unified Communications
With managed 8x8 by InterVision, you can integrate with Microsoft Teams seamlessly, which allows businesses to achieve more reliable UCaaS solutions to focus on their core objectives rather than fighting to keep the lights on.
Long-Term Remote Workforce: Embracing the New Normal
When the COVID-19 crisis hit, people were forced home, hospitals were quickly overwhelmed, and the economy dissolved into a recession. As companies are working hard to support their employees, serve their clients and survive, IT leaders are in the forefront now more than ever.
2021 Predictions: What Our Experts Are Saying
Traditional norms were no doubt disrupted in 2020, which makes 2021 predictions a big question mark of how things will evolve. As we reflect on lessons learned from 2020, one commonality among those we saw thrive is that being prepared for the uncertain means pivoting your company toward a stance that emphasizes agility, speed and security.
Status Go: Boost Your Customer Experience with Collaboration
How the right collaboration tools can make a big impact on your customer experience – or create "frictionless customer interaction." Otto explains the immense effect of collaboration on the operational effectiveness and efficiency among employees and the major role collaboration plays in a rock star customer experience.