Transform 311 Services: Enhancing Efficiency and Satisfaction with AI and Smart Contact Centers.
Explore the evolution and benefits of modernizing 311 services through AI-powered solutions and smart contact centers, highlighting enhanced operational efficiency, data-driven decision-making, and improved citizen and staff satisfaction.
Speakers:
- Kirk Jubeck, Senior Product Manager, Workforce Modernization at InterVision
- Tammy Winebrenner, Principal Worldwide Connect Specialist at AWS
Agenda Highlights:
- The Evolution of Non-Emergency and 311 Services
- Overcoming Common Pain Points: a Modern Contact Center
- The Role of AI/GenAI in Transforming Citizen Engagement
- ConnectIV CX for Community Engagement: A Closer Look
- Key Benefits of Modernizing Non-Emergency and 311 Services
Don’t miss this opportunity to identify and mitigate major 311 service challenges municipalities face. Watch the on-demand today!
