Thursday, Sept. 21, 2023
11:30am – 3:30pm (Eastern)
1801 Bayberry Court, Suite 302
Richmond, VA 23226
EVENT HAS PASSED
This hands-on workshop promises an immersive and insightful experience, equipping attendees with the knowledge and skills to harness Amazon Connect’s capabilities for enhanced, omnichannel CX. As organizations strive to create meaningful customer engagements, this workshop offers an invaluable opportunity to explore, learn, and master the art of crafting exceptional omnichannel experiences.
The workshop will kick off with a visionary session titled “Art of the Possible,” where participants will embark on a journey to reimagine CX experiences using the transformative potential of Amazon Connect. Through engaging presentations and thought-provoking discussions, attendees will gain a deep understanding of how to leverage cutting-edge features to create unparalleled customer interactions.
”Realizing Customer Outcomes & Business Value” takes the discussion to a pragmatic level, sharing real-world success stories where Amazon Connect has driven remarkable customer outcomes and tangible business value. Through in-depth customer examples, attendees will gain a nuanced understanding of how this solution can be harnessed to achieve strategic objectives and foster lasting customer relationships.
“Amazon Connect LIVE” showcases in real-time how InterVision’s ConnectIV CX, powered by Amazon Connect, seamlessly integrates diverse communication channels into a unified interface. The demo showcases the system’s versatility in managing interactions, personalizing engagement, and optimizing agent workflows for maximum efficiency and customer satisfaction.
The pinnacle of the workshop lies in the “Hands-On Workshop” segment, where attendees will roll up their sleeves and embark on a guided journey to explore their own contact center instance using Amazon Connect. Facilitated by experienced experts, this practical exercise will empower participants to navigate the platform, by placing test calls, experiencing a day in the life of an agent, and gaining exposure to management/reporting capabilities. (NOTE: to participate in the workshop, please bring your own laptop.)
Agenda:
11:30A Welcome & Introductions
11:45A Art of the Possible – CX experiences re-imagined with Amazon Connect
12:30P Realizing Customer Outcomes & Business Value – Customer Examples
1:30P Discussion / Break
2:00P Amazon Connect Live Demo
2:30P Hands on Amazon Connect Experience
3:30P Wrap-Up / Questions and Next Steps
4:00P Join us for our Rock the Dock* event
*InterVision’s Rock the Dock event celebrates its customers and partners with live music, vendor partner village, great eats and drinks. Located on the back lot of the InterVision office.
