Thursday, October 26, 2023
11:30am – 5:00pm (Central)
16401 Swingley Ridge Road, Suite 500
Chesterfield, MO 63017
Space is limited, please register early.
EVENT HAS PASSED
This hands-on workshop promises an immersive and insightful experience, equipping attendees with the knowledge and skills to harness Amazon Connect’s capabilities for enhanced, omnichannel CX. As organizations strive to create meaningful customer engagements, this workshop offers an invaluable opportunity to explore, learn, and master the art of crafting exceptional omnichannel experiences.
The workshop will kick off with a visionary session titled “Art of the Possible,” where participants will embark on a journey to reimagine CX experiences using the transformative potential of Amazon Connect. Through engaging presentations and thought-provoking discussions, attendees will gain a deep understanding of how to leverage cutting-edge features to create unparalleled customer interactions.
”Realizing Customer Outcomes & Business Value” takes the discussion to a pragmatic level, sharing real-world success stories where Amazon Connect has driven remarkable customer outcomes and tangible business value. Through in-depth customer examples, attendees will gain a nuanced understanding of how this solution can be harnessed to achieve strategic objectives and foster lasting customer relationships.
“Amazon Connect LIVE” showcases in real-time how InterVision’s ConnectIV CX, powered by Amazon Connect, seamlessly integrates diverse communication channels into a unified interface. The demo showcases the system’s versatility in managing interactions, personalizing engagement, and optimizing agent workflows for maximum efficiency and customer satisfaction.
The pinnacle of the workshop lies in the “Hands-On Workshop” segment, where attendees will roll up their sleeves and embark on a guided journey to explore their own contact center instance using Amazon Connect. Facilitated by experienced experts, this practical exercise will empower participants to navigate the platform, by placing test calls, experiencing a day in the life of an agent, and gaining exposure to management/reporting capabilities. (NOTE: to participate in the workshop, please bring your own laptop.)
Agenda:
11:30A Welcome & Introductions
11:45A Art of the Possible – CX experiences re-imagined with Amazon Connect
12:30P Realizing Customer Outcomes & Business Value – Customer Examples
1:30P Discussion / Break
2:00P Amazon Connect Live Demo – Josh Ellis – Contact Center Carpenter – InterVision
2:30P Hands on Amazon Connect Experience
3:30P Wrap-Up / Questions and Next Steps
4:00P Happy Hour
Upon registration, hotel accommodation information will be shared. You are responsible for your own lodging.
About InterVision
InterVision is a leading IT managed services provider, and an AWS Premier Tier Services Partner with Amazon Connect Services Delivery designation, who delivers and supports cloud, security and innovation for mid-to-enterprise and public sector organizations throughout the US. With 30 years of experience and one of the most comprehensive solution portfolios, InterVision drives business outcomes with an unparalleled focus on the customer and employee experience to help organizations be more competitive, compliant, and secure. The company has headquarters in St. Louis with locations in Boston, Richmond, Roanoke, Sacramento, San Francisco, Seattle, San Jose, Kosovo and India. Experience us at www.intervision.com.
