Thanks to shifting customer preferences and the innovative technologies that empower contact center agents, today’s contact center is virtually unrecognizable...
Today’s flexible contact center is a big improvement over the traditional call center of yesterday—and contact center technology is the...
For a contact center, technology is more than a luxury; it’s the easiest way to improve operations. Contact center technology...
Whether you have a simple call center of 5 agents or a more sophisticated contact center with 100 or more...
The difference between a call center and a contact center comes down to one word: technology. Contact center software uses...
Many organizations rely on their contact center for positive, productive, and lasting customer relationships. All too often, though, companies treat...
As technology evolves, so do our expectations as consumers—thus, the contact center came to be. In the decades following the...