Businesses have been developing new models of communication to encourage productivity, shifting the modern workplace for a virtual office.
Businesses turn to DRaaS to ensure cloud resiliency from disruptions; harnessing the cloud in times of an outage. Geo-diversity is one of several factors that harden organizations’ resiliency. Read more …
The modern Contact Center consists of four main features: telephone, chat apps, video calling, and customer data analytics.
A contact center is the hub of all the different communication channels and tools that customers use to interact with your service teams. The goal of a contact center is to create an agile and frictionless customer experience.
A contact center is the hub of all the different communication channels and tools that customers use to interact with your service teams. The goal of a contact center is to create an agile and frictionless customer experience.
Contact Center solutions can improve CX by shortening wait times and enhancing the efficiency and responsiveness of service agents.
Cloud resiliency relies upon strategic alignment in a fast-evolving threat landscape, protecting assets against exposure and downtime.
A Unified Communications suite typically has three main components: Voice Calling, Messaging, and Web Conferencing.
A cyber-attack requires a unique recovery, so it needs to be treated as a disaster and strategized with DRaaS.
Outlines the differences between VoIP and UCaaS, how to decide which is right for business, and how to find a quality provider
Defining “what is a UCaaS platform?” as well as 3 main components of unified communications systems.
A discussion around what is included in UCaaS, including the six key features that top UCaaS providers build into their solutions.