Unlock seamless integration
ConnectIV CX empowers businesses to exceed customer expectations and drive impactful results.
24% reduction in call volume
30% cuts in license & usage costs
15% reduction in agent handling time
From obstacles to opportunities
Discover how ConnectIV CX addresses contact center challenges for enhanced operational efficiency and exceptional experiences.
Common Pain Points | ConnectIV CX Business Results |
Lacking AI utilization of customer data and journeys | Enhance decision-making with data-driven insights leveraging AI & ML and implement actionable reporting to predict customer needs. |
Frustrated and dissatisfied customers | Improve loyalty and satisfaction with real-time issue resolution, and next-gen self-service to streamline agent interactions. |
Inadequate omnichannel support | Enhance engagement with seamless touchpoints to ensure consistency and continuity in customer interactions. |
High costs and intricate pricing models | Optimize financial management and cut costs by up to 40% with our unique pay-as-you-go model and a fully managed solution. |
Challenges in scaling up or down | Ensure a responsive and smooth customer experience, adapting to varying demands without compromising efficiency. |
Frequent service disruptions | Minimize revenue loss and enhance reliability with streamlined issue resolution. |
ConnectIV CX: Where modern functionality meets collaborative strategies
Drawing from 15+ years of experience, we redefine contact center operations for the modern era.
See how ConnectIV CX makes a difference
Unified by automation, elevated by connectivity: a cross-industry evolution in experiences.
Chart a new era in your contact centers with InterVision
Unlock efficiency and delight your customers with a contact center designed to exceed expectations. As a Trusted AWS Premier Tier Services Partner, we hold the highest level of partnership offered by AWS, supported by:
- InterVision’s team of certified AWS & contact center experts specialized in implementing AI-powered solutions
- 18+ years of contact center expertise both on-premises and in the cloud
- Our commitment to accelerating your transformation with comprehensive end-to-end support and guidance
- Complex migrations and mission critical voice deployments through a prescriptive migration approach
Knowledge is power
Our experts have compiled research and recommendations to guide you in creating a modern contact center that fosters increased engagement and drives superior customer experiences.