Answering the question "How big is the CCaaS market?" and other frequently asked questions about this communication technology.
CCaaS Companies
Looking at CCaaS companies and the call center industry. Exploring the technology behind cloud-based call centers.
UCaaS Providers
A discussion of UCaaS providers, what is included in UCaaS, and how to find the top UCaaS providers for your company.
Public Retirement System Goes Remote During COVID-19
InterVision created and deployed the VPN accounts they needed quickly, so that normal business operations hardly missed a beat. While doing this, our team worked with the client to increase the integrity of their VPN accounts by adding several additional layers of security, such as AD authentication and MFA for their SSL VPN.
InterVision Achieves Amazon Web Services Premier Consulting Partner Status
InterVision Achieves Amazon Web Services Premier Consulting Partner Status | Achievement recognizes strategic service provider's proven ability to successfully deploy solutions on AWS
AWS Cloud: CDT Furthers Their Mission with InterVision’s Expertise
The California Department of Technology (CDT), committed to partnering with state, local government and educational organizations, needed to move assets to a cloud environment to better accommodate their service to these entities. With virtually all state government agencies and local government entities moving some or most of their IT infrastructure to the cloud, CDT released a Vendor Hosted Subscription Service (VHSS) contract, which selected InterVision. Since engaging with CDT, InterVision has configured a centralized account utilizing AWS Organizations to allow each Agency deployment to be implemented, modified, tracked and billed under the master account. InterVision was also asked to implement different cloud storage scenarios for the CDT team to allow them easy access to a working development environment as it hopes to play a role in supporting its variety of VHSS clients.
Shifting Infrastructure: How the California Secretary of State Adapts to Irregular Traffic Patterns
InterVision was chosen to help the California Secretary of State's office ensure that their website would not be a point of weakness for hackers to tamper with the voting process of elections. We secured communication to the website and migrated the on-premise MySQL database to AWS. The end result was a modernized website that utilized an upgraded CMS and also leveraged cloud based autoscaling and elasticity. These changes alleviated previous performance problems and allowed the SOS website to support the election season without any issues.
Developing a Unified Approach to Multi-Cloud Security for California State
The California Department of Technology (CDT), Office of Information Security (OIS) recognized the importance of preparing for State entities to migrate significant internal and customer applications into the cloud. To ensure that these efforts were realized with appropriate secure development processes, security architecture, configuration, and monitoring/management capabilities, CDT sought out InterVision, who developed DevOps/SecOps tools and processes to support both multi-cloud and hybrid cloud environments.
Deploying Enterprise Analytics and Monitoring with Splunk in the Cloud
CDT chose InterVision to be their technology partner in this endeavor and we developed an AWS infrastructure solution to meet their needs. We also architected an AWS multi-account strategy with multiple environments to meet security best practices. By utilizing the AWS cloud, CDT now has a highly scalable and highly available Splunk implementation for data collection, analysis, and security monitoring of critical infrastructure. As CDT expands and extends Splunk to monitor even more devices and environments, the AWS infrastructure will be able to scale and extend accordingly.
AWS Disaster Recovery: California Department of Tax & Fee Administration
CDTFA engaged InterVision for a solution to meet their unique DR and data storage needs for the AWS cloud. Instead of a one-size-fits all approach, InterVision provided a multi-level storage solution based on how frequently the data would be accessed.
