Simply put, the term “cloud computing” refers to data processing services delivered by technology providers through the Internet.
Cybersecurity in the cloud is a concern to the healthcare industry, so partners must know the industry to minimize risk.
Businesses turn to DRaaS to ensure cloud resiliency from disruptions; harnessing the cloud in times of an outage. Geo-diversity is one of several factors that harden organizations’ resiliency. Read more …
InterVision has announced the addition of three senior vice presidents to help the company accelerate growth and drive increased customer value to meet the evolving challenges of modern business.
The modern Contact Center consists of four main features: telephone, chat apps, video calling, and customer data analytics.
A contact center is the hub of all the different communication channels and tools that customers use to interact with your service teams. The goal of a contact center is to create an agile and frictionless customer experience.
A contact center is the hub of all the different communication channels and tools that customers use to interact with your service teams. The goal of a contact center is to create an agile and frictionless customer experience.
Pat Spencer, Managing Director of Moneytree, discusses disaster recovery and SaaS and how to set yourself up for success.
Contact Center solutions can improve CX by shortening wait times and enhancing the efficiency and responsiveness of service agents.
Cloud resiliency relies upon strategic alignment in a fast-evolving threat landscape, protecting assets against exposure and downtime.
Matt Campbell and Otto Sanchez discuss how collaboration technology and innovation adapting to the rapidly changing needs of business.