Just in, our newest case study, Next-Generation Telecommunications Rebuilt for Remote Work. This project saw InterVision work quickly to replace an end-of-life, on-premises telecommunications system with a flexible and scalable solution utilizing Amazon Connect and other features as needed. This enabled agents to work remotely, with minimal downtime and an easy transition.
Healthcare Industry Trends for Unified Communications and Contact Centers
Unified communications (UCaaS) and contact center (CCaaS) products are making some dramatic improvements to the way healthcare organizations communicate. Using cloud technology, UCaaS and CCaaS applications streamline communication, increase productivity, and facilitate better collaboration for busy healthcare teams.
4 Needs of the Virtual Office
Businesses have been developing new models of communication to encourage productivity, shifting the modern workplace for a virtual office.
8×8: UCaaS vs CCaaS
Learn how Managed 8x8 UCaaS and CCaaS Services with InterVision can transform your unified communications
4 Features of a Contact Center
The modern Contact Center consists of four main features: telephone, chat apps, video calling, and customer data analytics.
8 Benefits of a CCaaS Platform
A contact center is the hub of all the different communication channels and tools that customers use to interact with your service teams. The goal of a contact center is to create an agile and frictionless customer experience.
What is a Contact Center?
A contact center is the hub of all the different communication channels and tools that customers use to interact with your service teams. The goal of a contact center is to create an agile and frictionless customer experience.
Challenges in Unifying Communications: Survey Insights
The survey looked at how much time and money the companies invest in managing their services. It also included questions designed to understand the challenges and pain points leaders are experiencing.
Guide to Selecting UCaaS & CCaaS Solutions & Providers
What you need to know: This Buyer's Guide to UCaaS and CCaaS will help you navigate The Communications Revolution by sharing tips to selecting the best solution for your desired outcome.
What is the Difference Between Call Center and Contact Center?
Contact Center solutions can improve CX by shortening wait times and enhancing the efficiency and responsiveness of service agents.