UVA Health system, built on Cisco products in partnership with SyCom, equipped UVA with technology to manage this serious event.
How Ransomware Attacks Can Impact Your Contact Center
The danger of ransomware and other cyber-attacks will always be present. It is an ongoing battle and part of your business strategies should involve cybersecurity.
The Benefits of UCaaS and CCaaS for Higher Education
Integrating cloud-based communication and contact center services is crucial for educators seeking to help their institutions flourish in this competitive academic landscape.
Amazon Connect Implementation Case Study: Family-owned Publishing Company
Is it worth it to switch a contact center to a new platform on Amazon Connect? Learn why the answer is yes.
Contact Center Services Examples
The modern contact center is the main source of interaction between an organization and its customers, and a primary driver of a positive customer experience. Contact centers handle communication across multiple channels like telephone, web, chat, texts, email, messaging apps, social media.
Education Industry Trends for Unified Communications and Contact Centers
How can UCaaS and CCaaS support the communication and collaboration of students, faculty, and staff?
Financial Services: Industry Trends for Unified Communications and Contact Center
UCaaS and CCaaS platforms are increasingly being adopted in the financial services industry, but are there any causes for concern?
Unified Communications in Manufacturing
Discover how UCaaS can improve communication and make your team more efficient in the manufacturing industry.
State and Local Government Trends for Unified Communications
Learn about how unified communications elevates operations for state and local government.