The modern Contact Center consists of four main features: telephone, chat apps, video calling, and customer data analytics.
A contact center is the hub of all the different communication channels and tools that customers use to interact with your service teams. The goal of a contact center is to create an agile and frictionless customer experience.
A contact center is the hub of all the different communication channels and tools that customers use to interact with your service teams. The goal of a contact center is to create an agile and frictionless customer experience.
Pat Spencer, Managing Director of Moneytree, discusses disaster recovery and SaaS and how to set yourself up for success.
Contact Center solutions can improve CX by shortening wait times and enhancing the efficiency and responsiveness of service agents.
Scott Novis, Founder of Bravus Esports, discusses gaming & esports as a segway to entertainment, connection & upleveling your team morale.
Cloud resiliency relies upon strategic alignment in a fast-evolving threat landscape, protecting assets against exposure and downtime.
A Unified Communications suite typically has three main components: Voice Calling, Messaging, and Web Conferencing.
Matt Campbell and Otto Sanchez discuss how collaboration technology and innovation adapting to the rapidly changing needs of business.
Outlines the differences between VoIP and UCaaS, how to decide which is right for business, and how to find a quality provider
Defining “what is a UCaaS platform?” as well as 3 main components of unified communications systems.