March 27, 2024
Thanks to shifting customer preferences and the innovative technologies that empower contact center agents, today’s contact center is virtually unrecognizable...
March 26, 2024
Read into how generative AI can revolutionize customer service, addressing common challenges like long wait times and impersonal interactions. It...
March 24, 2024
Today’s flexible contact center is a big improvement over the traditional call center of yesterday—and contact center technology is the...
March 21, 2024
For a contact center, technology is more than a luxury; it’s the easiest way to improve operations. Contact center technology...
March 19, 2024
Whether you have a simple call center of 5 agents or a more sophisticated contact center with 100 or more...
March 18, 2024
ST. LOUIS, MO, March 18, 2024 — InterVision, a leading information technology (IT) managed services provider, today announced that CRN,...
March 17, 2024
The difference between a call center and a contact center comes down to one word: technology. Contact center software uses...
March 14, 2024
As businesses increasingly embrace full automation and online services, government agencies are also adapting. California's Employment Development Department (EDD), which...
March 14, 2024
Many organizations rely on their contact center for positive, productive, and lasting customer relationships. All too often, though, companies treat...
March 12, 2024
In the ever-evolving landscape of customer engagement, contact centers serve as the frontline of interaction between businesses and their clientele....
March 11, 2024
Contact centers provide a lot of the nuts and bolts that make operations possible. Running a modern business without a...
March 8, 2024
As technology evolves, so do our expectations as consumers—thus, the contact center came to be. In the decades following the...