September 6, 2024
As public safety answering points (PSAPs) evolve, the demand for effective non-emergency contact center solutions grows. Traditional models struggle to...
August 29, 2024
By Yanique Grant on August 28, 2024 Neil Leyland is a Chief Contact Center Strategist at InterVision, and he is...
August 26, 2024
The call center industry is undergoing a significant transformation. The catalyst for this change is Artificial Intelligence (AI). AI is…
August 5, 2024
Businesses are continually exploring ways to enhance customer interactions and improve overall customer satisfaction. Two terms that frequently come up...
August 4, 2024
What is CCaaS? Contact Center as a Service (CCaaS) is a cloud-based deployment model that enables organizations to utilize contact...
July 29, 2024
In today’s fast-paced business environment, the need for efficient and effective customer service has never been greater. Contact Center as…
July 22, 2024
Customer service has evolved significantly from traditional call centers to dynamic, scalable solutions. ConnectIV CX, powered by Amazon Connect, offers...
July 21, 2024
Municipal engagement plays a pivotal role in local governance, connecting with citizens and driving effective public service delivery. Municipalities face...
July 15, 2024
In this digital age, customer service has evolved. It’s no longer confined to physical call centers. Enter Contact Center as…
June 1, 2024
By Neil Leyland, Chief Contact Center Strategist at InterVision on April 30, 2024 Four years ago, the pandemic accelerated digital...
April 9, 2024
By Paroma Sen, SalesTechStarSeries on April 9, 2024 Hi Tony, tell us about yourself and your role at InterVision… I’m...
March 12, 2024
In the ever-evolving landscape of customer engagement, contact centers serve as the frontline of interaction between businesses and their clientele....