Answering the question “what does UCaaS stand for?” and covering the basics about this communication technology.
What does UCaaS include? We list key features of UCaaS in the cloud and unified communications benefits.
A guide explaining the difference between UCaaS and CCaaS platforms
Answering the question “How big is the CCaaS market?” and other frequently asked questions about this communication technology.
Looking at CCaaS companies and the call center industry. Exploring the technology behind cloud-based call centers.
A discussion of UCaaS providers, what is included in UCaaS, and how to find the top UCaaS providers for your company.
Here are some UCaaS examples and examine how UCaaS can transform business operations today with solutions that are versatile and largely future-proof.
When it comes to UCaaS, data security is no longer entirely the IT department’s responsibility. UCaaS vendors are able to offer sophisticated security, encryption, and fraud prevention tools.
Aleta, VP of Consulting Services for CGI, discusses the heroic efforts made to enable a remote workforce, security and women in tech.
This project allowed TaskUs to keep its people safe across the globe at a time when their competition struggled to do so.
When the COVID-19 crisis hit, people were forced home, hospitals were quickly overwhelmed, and the economy dissolved into a recession. As companies are working hard to support their employees, serve their clients and survive, IT leaders are in the forefront now more than ever.
Traditional norms were no doubt disrupted in 2020, which makes 2021 predictions a big question mark of how things will evolve. As we reflect on lessons learned from 2020, one commonality among those we saw thrive is that being prepared for the uncertain means pivoting your company toward a stance that emphasizes agility, speed and security.