Delivering compliance, bilingual support, and operational efficiency with UAE-specific AI solutions.
Customer
Bridgetower Capital is a global innovator in the AI and Web3 domains, providing cutting-edge solutions to clients worldwide. The organization specializes in transforming businesses through technology and thought leadership. Its expansion into the UAE market highlighted the need for a refined, highly local approach to data retrieval and generation capable of meeting stringent regulatory guidelines and cultural requirements.
Executive Summary
Bridgetower Capital, a recognized global leader in AI and Web3 services, partnered with InterVision to address the unique challenges of operating in the UAE market. InterVision developed a customized Retrieval-Augmented Generation (RAG) model using Amazon Bedrock, tailored to the region’s regulatory, linguistic, and operational needs.
This innovative solution enabled Bridgetower to boost operational efficiency by 40%, improve customer satisfaction by 30% through seamless bilingual support, and achieve full compliance with stringent UAE data regulations. By aligning cutting-edge technology with localized business requirements, the RAG model delivered real-time, actionable insights and empowered Bridgetower to enhance their customer experience and strengthen their presence in the UAE.
The Problem:
Bridgetower Capital faced three significant obstacles in entering and thriving in the UAE market:
- Data Retrieval Limitations: Existing systems struggled to manage large volumes of structured and unstructured data, rendering them incapable of delivering insightful, real-time responses.
- Bilingual Fluency Requirements: A solution was needed to operate seamlessly in both Arabic and English, maintaining accuracy and linguistic sensitivity.
- Regulatory Adherence: UAE-specific data and compliance regulations required a system capable of full transparency and auditability to meet stringent legal standards.
Without an effective solution, Bridgetower risked delayed operations, dissatisfied customers, and potential non-compliance with UAE regulations.
Our Solution
InterVision developed and implemented a UAE-specific RAG model powered by Amazon Bedrock. This system combined cutting-edge technologies and robust design to address the precise needs of Bridgetower’s UAE operations.
- Generative AI and RAG Support: Utilizing Amazon Bedrock and OpenSearch Serverless for real-time insights, the system ensured highly accurate, context-sensitive responses by integrating structured and unstructured data stored in Amazon S3.
- Interactive QnA Chat Interface: A user-friendly chatbot interface was designed to streamline employee interactions and generate precise answers powered by bilingual AI capabilities.
- Admin Control: Administrators could easily manage documents through a secure user interface backed by Amazon Cognito for authentication.
- Blockchain Integration: AWS Lambda integrated with Avalanche blockchain to ensure data lineage and integrity, providing comprehensive audit trails for regulatory compliance and trust.
- Robust Security: AWS IAM and KMS provided a secure foundation for access management and data encryption, ensuring all processes aligned with UAE regulations.
The Results
InterVision’s UAE-specific RAG solution delivered remarkable results for Bridgetower Capital.
- Enhanced Accuracy and Compliance: Precise answers aligned with UAE business regulations, and full adherence to UAE data privacy laws ensured operational confidence.
- Efficiency Gains: Manual data retrieval times were reduced by 40%, streamlining processes and freeing employees to focus on strategic objectives.
- Improved Customer Satisfaction: Dual-language support (Arabic and English) boosted satisfaction by 30%, driving a 15% increase in customer retention.
- Cost Optimization: Monthly AWS operational costs were optimized to $1,500, delivering significant savings.
- Localized Insights: The fine-tuned RAG model bridged the gap between standard AI and UAE market-specific needs, offering tailored solutions.
