Transforming California’s Workforce with EDDNext
Join this insightful session at AWS re:Invent to explore how the California Employment Development Department (EDD) is revolutionizing citizen engagement and modernizing critical benefit systems. Discover how EDD is leveraging AWS technologies like Amazon Connect to enhance self-service, improve language accessibility, and ensure efficient tax system migrations to better serve millions of Californians.
Where: MGM Grand | Level 1 | Grand 122
When: Wednesday, Dec 4 | 4:30 PM – 5:30 PM PST
Speakers: Nancy Farias, Director, Employment Development Department, Ron Hughes, Project Director – EDDNext, EDD, Tony Driver, Principal Account Executive, Amazon Web Services, Chris Carter, Sr Sales Specialist, Amazon Web Services
What you’ll learn:
- How EDDNext is modernizing benefit systems to enhance the citizen and employee experience.
- The role of Amazon Connect in improving self-service and multilingual support for constituents.
- Key insights into EDD’s migration of a tax system to AWS, managing over $100 billion annually.
- Strategies EDD uses to foster innovation and build a resilient, omnichannel presence for Californians.
