A contact center is the hub of all the different communication channels and tools that customers use to interact with your service teams. The goal of a contact center is to create an agile and frictionless customer experience.
Contact Center solutions can improve CX by shortening wait times and enhancing the efficiency and responsiveness of service agents.
Wrapping up our series around The Horizon Report discussing the top 10 trends that will directly affect business models over the next 10 years.
Dr. Dennis Trinkle and graduate students; Paul Faria, Christopher Nouhan, and Cyrus Green discuss their findings around Technology trends.
Machine learning and AI (artificial intelligence) have revolutionized UX (user experience) in a variety of ways across a multitude of industries. When leveraged correctly, these tools can help create a tailored and responsive sales or user process, enhancing user experience and increasing brand loyalty.
Our panel of guests in this episode discuss how bias can be injected into technology as well has how to resolve it.
When the COVID-19 crisis hit, people were forced home, hospitals were quickly overwhelmed, and the economy dissolved into a recession. As companies are working hard to support their employees, serve their clients and survive, IT leaders are in the forefront now more than ever.
Traditional norms were no doubt disrupted in 2020, which makes 2021 predictions a big question mark of how things will evolve. As we reflect on lessons learned from 2020, one commonality among those we saw thrive is that being prepared for the uncertain means pivoting your company toward a stance that emphasizes agility, speed and security.
Here’s a list of top resources on IT cybersecurity to help improve your organization’s resiliency.
Warren Lenard, CIO of Byrider, sits down with Jeff Ton to take a deep dive into the six areas of focus he believes are key for CIOs as they enter into a new role and develop their 90 day plan.