Strategic service provider delivers the only single-managed service for cyber threat protection, response and recovery.
Is it worth it to switch a contact center to a new platform on Amazon Connect? Learn why the answer is yes.
The modern contact center is the main source of interaction between an organization and its customers, and a primary driver of a positive customer experience. Contact centers handle communication across multiple channels like telephone, web, chat, texts, email, messaging apps, social media.
How can UCaaS and CCaaS support the communication and collaboration of students, faculty, and staff?
Discover how UCaaS can improve communication and make your team more efficient in the manufacturing industry.
Learn about how unified communications elevates operations for state and local government.
Working with a cloud service provider like Amazon Web Services (AWS) can help significantly lower your operating costs. But it is important to make sure you are getting the most savings available.
Just in, our newest case study, Next-Generation Telecommunications Rebuilt for Remote Work. This project saw InterVision work quickly to replace an end-of-life, on-premises telecommunications system with a flexible and scalable solution utilizing Amazon Connect and other features as needed. This enabled agents to work remotely, with minimal downtime and an easy transition.
With so many new announcements at 2021’s AWS re:Invent, it is difficult to summarize them all here with justice, so I thought it might be fun to offer a quick recap of my observations at the conference this year.
Simply put, the term “cloud computing” refers to data processing services delivered by technology providers through the Internet.
Cybersecurity in the cloud is a concern to the healthcare industry, so partners must know the industry to minimize risk.
Businesses have been developing new models of communication to encourage productivity, shifting the modern workplace for a virtual office.