The modern Contact Center consists of four main features: telephone, chat apps, video calling, and customer data analytics.
A contact center is the hub of all the different communication channels and tools that customers use to interact with your service teams. The goal of a contact center is to create an agile and frictionless customer experience.
A contact center is the hub of all the different communication channels and tools that customers use to interact with your service teams. The goal of a contact center is to create an agile and frictionless customer experience.
Pat Spencer, Managing Director of Moneytree, discusses disaster recovery and SaaS and how to set yourself up for success.
What you need to know: This Buyer’s Guide to UCaaS and CCaaS will help you navigate The Communications Revolution by sharing tips to selecting the best solution for your desired outcome.
Contact Center solutions can improve CX by shortening wait times and enhancing the efficiency and responsiveness of service agents.
Cloud resiliency relies upon strategic alignment in a fast-evolving threat landscape, protecting assets against exposure and downtime.
Matt Campbell and Otto Sanchez discuss how collaboration technology and innovation adapting to the rapidly changing needs of business.
A cyber-attack requires a unique recovery, so it needs to be treated as a disaster and strategized with DRaaS.
