Is it worth it to switch a contact center to a new platform on Amazon Connect? Learn why the answer is yes.
Just in, our newest case study, Next-Generation Telecommunications Rebuilt for Remote Work. This project saw InterVision work quickly to replace an end-of-life, on-premises telecommunications system with a flexible and scalable solution utilizing Amazon Connect and other features as needed. This enabled agents to work remotely, with minimal downtime and an easy transition.
InterVision has shown the client a level of understanding that they hadn’t yet been able to garner from AWS directly. Improvements to their cloud architecture are expected to unearth additional cost savings and to amplify their scalability even more.
Adam Scamihorn, Product Manager at InterVision, delves into stories of organizations that evaded disaster following a ransomware attack.
The client was able to recover the sales data that would have normally been lost if they were only relying on backups.
InterVision helped to improve the firm’s business agility with SD-WAN to support their organizational growth, reducing the dependency on MPLS without compromising security or performance.
A recovery time objective (RTO) means the time it takes to stand up the disrupted technology, but the problem is that it’s not True RTO.
Upon requesting the recovery, InterVision was able to bring up 40 terabytes of critical file servers and restore connectivity in their hosted recovery datacenter.
InterVision executed the DRaaS solution to AWS, then tested it for verification. It has given them confidence in recovery, freed up their IT team to focus on other priorities, and has enabled the ability to scale as the company grows.
The firm engaged InterVision to design and implement a Disaster Recovery as a Service (DRaaS) solution that satisfied their board that, in the event of a disaster, they would be able to bring critical systems back online. They satisfied their client audit, as well as proof for other clients, without significant budgetary investment because they leveraged InterVision’s expertise and technology. In addition, the IT team was freed up to focus on 80 other competing IT projects because they outsourced disaster recovery to InterVision.
The value of continuous availability doesn’t only extend to servicing customers. It enables employees to perform their job tasks.
If you’re responsible for planning your company’s disaster recovery, or involved at all in the buying process, the following are terms that you will hear often. This blog post will cover everything you need to know from top to bottom.