By Paroma Sen, SalesTechStarSeries on April 9, 2024
Hi Tony, tell us about yourself and your role at InterVision…
I’m a seasoned executive with over 30 years of experience driving outcomes for mid-to-enterprise level organizations. For the past decade, I have devoted my career to improving customer outcomes via transformational B2B SaaS IT services. I firmly believe in the flexibility, and therefore the superior accessibility and outcomes, of these technologies.
At InterVision, I lead a team of IT experts looking to build and maintain our clients’ IT systems, improving their reliability and enabling them to provide superior customer experiences (CX) in the process. Given the very real shortage of skilled IT/AI resources, InterVision provides much-needed access to highly experienced, outcome-focused experts to assist our customers within complex technologies and environments. As an example, our contact center as a service (CCaaS) solution is one of several offerings that speak to the transformational power of improved CX. We have seen clients connect with new, more diverse audiences through the power of natural language processing (NLP) and drastically reduce live agent call times thanks to AI chatbots.
