Is it worth it to switch a contact center to a new platform on Amazon Connect? Learn why the answer is yes.
Just in, our newest case study, Next-Generation Telecommunications Rebuilt for Remote Work. This project saw InterVision work quickly to replace an end-of-life, on-premises telecommunications system with a flexible and scalable solution utilizing Amazon Connect and other features as needed. This enabled agents to work remotely, with minimal downtime and an easy transition.
InterVision has shown the client a level of understanding that they hadn’t yet been able to garner from AWS directly. Improvements to their cloud architecture are expected to unearth additional cost savings and to amplify their scalability even more.
The client was able to recover the sales data that would have normally been lost if they were only relying on backups.
InterVision helped to improve the firm’s business agility with SD-WAN to support their organizational growth, reducing the dependency on MPLS without compromising security or performance.
Upon requesting the recovery, InterVision was able to bring up 40 terabytes of critical file servers and restore connectivity in their hosted recovery datacenter.
InterVision executed the DRaaS solution to AWS, then tested it for verification. It has given them confidence in recovery, freed up their IT team to focus on other priorities, and has enabled the ability to scale as the company grows.
This project allowed TaskUs to keep its people safe across the globe at a time when their competition struggled to do so.
As stay-at-home measures have accelerated the need for production workflows that can be performed remotely, DirecTV has delivered for its workforce and led the industry in overcoming this challenge.
This project was an example of CMLA is action: The client benefits from reduced IT infrastructure cost, faster availability to student data, and greater security.
The client and AWS were extremely impressed with InterVision’s pace and ability to herd multiple activities into a cohesive momentum for cloud migration, so the project could hit its deadline with a quality rollout.
By taking the time to truly understand their business needs, service level requirements, and challenges, InterVision impressed the company. They appreciated our approach in looking at things strategically vs. tactically, especially our focus on a holistic perspective which helped to clearly translate issues for the executive and board room level.