Unified communications (UCaaS) and contact center (CCaaS) products are making some dramatic improvements to the way healthcare organizations communicate. Using cloud technology, UCaaS and CCaaS applications streamline communication, increase productivity, and facilitate better collaboration for busy healthcare teams.
A discussion around what is included in UCaaS, including the six key features that top UCaaS providers build into their solutions.
Answering the question "what does UCaaS stand for?" and covering the basics about this communication technology.
Answering the question "How big is the CCaaS market?" and other frequently asked questions about this communication technology.
Looking at CCaaS companies and the call center industry. Exploring the technology behind cloud-based call centers.
A discussion of UCaaS providers, what is included in UCaaS, and how to find the top UCaaS providers for your company.
A conversation is full of practical, actionable steps to connecting the IT team and the organization in a more holistic way.
Angel Henry, Author, Allyship Advocate & IT Leader discusses her book: Dents in the Ceiling: Tools Women and Allies Need to Breakthrough.
Stefanie Krievins, Leadership Coach, why, as a leader, resilience is especially critical as we look back on 2020 and move forward in 2021.
Our panel of guests in this episode discuss how bias can be injected into technology as well has how to resolve it.
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