Just in, our newest case study, Next-Generation Telecommunications Rebuilt for Remote Work. This project saw InterVision work quickly to replace an end-of-life, on-premises telecommunications system with a flexible and scalable solution utilizing Amazon Connect and other features as needed. This enabled agents to work remotely, with minimal downtime and an easy transition.
With so many new announcements at 2021’s AWS re:Invent, it is difficult to summarize them all here with justice, so I thought it might be fun to offer a quick recap of my observations at the conference this year.
Simply put, the term “cloud computing” refers to data processing services delivered by technology providers through the Internet.
Cybersecurity in the cloud is a concern to the healthcare industry, so partners must know the industry to minimize risk.
Businesses have been developing new models of communication to encourage productivity, shifting the modern workplace for a virtual office.
InterVision has announced the addition of three senior vice presidents to help the company accelerate growth and drive increased customer value to meet the evolving challenges of modern business.
The modern Contact Center consists of four main features: telephone, chat apps, video calling, and customer data analytics.
A contact center is the hub of all the different communication channels and tools that customers use to interact with your service teams. The goal of a contact center is to create an agile and frictionless customer experience.
A contact center is the hub of all the different communication channels and tools that customers use to interact with your service teams. The goal of a contact center is to create an agile and frictionless customer experience.
Pat Spencer, Managing Director of Moneytree, discusses disaster recovery and SaaS and how to set yourself up for success.
What you need to know: This Buyer’s Guide to UCaaS and CCaaS will help you navigate The Communications Revolution by sharing tips to selecting the best solution for your desired outcome.
Contact Center solutions can improve CX by shortening wait times and enhancing the efficiency and responsiveness of service agents.