The danger of ransomware and other cyber-attacks will always be present. It is an ongoing battle and part of your business strategies should involve cybersecurity.
Contact Center Services Examples
The modern contact center is the main source of interaction between an organization and its customers, and a primary driver of a positive customer experience. Contact centers handle communication across multiple channels like telephone, web, chat, texts, email, messaging apps, social media.
4 Features of a Contact Center
The modern Contact Center consists of four main features: telephone, chat apps, video calling, and customer data analytics.
8 Benefits of a CCaaS Platform
A contact center is the hub of all the different communication channels and tools that customers use to interact with your service teams. The goal of a contact center is to create an agile and frictionless customer experience.
What is a Contact Center?
A contact center is the hub of all the different communication channels and tools that customers use to interact with your service teams. The goal of a contact center is to create an agile and frictionless customer experience.
What is the Difference Between Call Center and Contact Center?
Contact Center solutions can improve CX by shortening wait times and enhancing the efficiency and responsiveness of service agents.
What Do You Get Out of a Contact Center “Proof of Concept” With Amazon Connect (ConnectIV CX™)?
The right technology partner can make or break a company. The right technology can reduce business costs, simplify operations, deliver excellent experiences, and be deployed and managed easily. Companies like InterVision help organizations with their technology solution needs—especially when it comes to Unified Communications as a Service, or UCaaS.
What is the Difference Between UCaaS and CCaaS?
A guide explaining the difference between UCaaS and CCaaS platforms
How big is the CCaaS market?
Answering the question "How big is the CCaaS market?" and other frequently asked questions about this communication technology.
CCaaS Companies
Looking at CCaaS companies and the call center industry. Exploring the technology behind cloud-based call centers.
