Top AWS re:Invent 2024 Highlights for Contact Centers
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Top AWS re:Invent 2024 Highlights for Contact Centers
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By Kirk Jubeck
 - 
December 17, 2024
Top AWS re:Invent 2024 Highlights for Contact Centers

Amazon Web Services (AWS) made waves at re:Invent 2024 with groundbreaking announcements centered on contact center innovations. These updates leverage…

How to Unlock Immediate ROI with GenAI in Contact Centers
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How to Unlock Immediate ROI with GenAI in Contact Centers
Blog Thought Leadership
By Kirk Jubeck
 - 
October 3, 2024
How to Unlock Immediate ROI with GenAI in Contact Centers
How to Transform Your Contact Center with AI
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How to Transform Your Contact Center with AI
Blog Thought Leadership
By Kirk Jubeck
 - 
October 3, 2024
How to Transform Your Contact Center with AI
Bringing GenAI to Life in Contact Center Operations
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Bringing GenAI to Life in Contact Center Operations
Blog Thought Leadership
By Kirk Jubeck
 - 
October 3, 2024
Bringing GenAI to Life in Contact Center Operations
Operationalizing Gen-AI for Contact Center Success
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Operationalizing Gen-AI for Contact Center Success
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By Kirk Jubeck
 - 
September 27, 2024
Operationalizing Gen-AI for Contact Center Success
Yanique Grant: Podcast – Elevating Customer Experience: Neil Leyland on AI, Machine Learning, and Transforming Contact Centers
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Yanique Grant: Podcast – Elevating Customer Experience: Neil Leyland on AI, Machine Learning, and Transforming Contact Centers
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By InterVision
 - 
August 29, 2024
Yanique Grant: Podcast – Elevating Customer Experience: Neil Leyland on AI, Machine Learning, and Transforming Contact Centers
Can AI replace Call Center Agents? The Future of Call Center Jobs in an AI-Driven World
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Can AI replace Call Center Agents? The Future of Call Center Jobs in an AI-Driven World
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By Beckie Orszula
 - 
August 26, 2024
Can AI replace Call Center Agents? The Future of Call Center Jobs in an AI-Driven World

Call centers, once dominated by human agents, are now witnessing the rise of AI assistants. These AI entities are capable…

Professional Services for ConnectIV CX™
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Professional Services for ConnectIV CX™
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By Alysa Leland
 - 
July 18, 2024
Professional Services for ConnectIV CX™
ConnectIV CX for Community Engagement Overview
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ConnectIV CX for Community Engagement Overview
Knowledge Base OneSheeter
By Alysa Leland
 - 
June 6, 2024
ConnectIV CX for Community Engagement Overview
Community Engagement Features – Engage with Citizens Affordably and Efficiently
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Community Engagement Features – Engage with Citizens Affordably and Efficiently
Knowledge Base OneSheeter
By Alysa Leland
 - 
June 6, 2024
Community Engagement Features – Engage with Citizens Affordably and Efficiently
ConnectIV CX™ for Community Engagement, powered by Amazon Connect
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ConnectIV CX™ for Community Engagement, powered by Amazon Connect
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By Alysa Leland
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June 6, 2024
ConnectIV CX™ for Community Engagement, powered by Amazon Connect
Addressing Community Engagement Pain Points with AI-Powered Solutions
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Addressing Community Engagement Pain Points with AI-Powered Solutions
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By Alysa Leland
 - 
June 6, 2024
Addressing Community Engagement Pain Points with AI-Powered Solutions
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