California’s Employment Development Department (EDD), an InterVision customer, is revolutionizing its services with the EDDNext modernization initiative. Partnering with InterVision and AWS, EDD has implemented Amazon Connect to enhance customer experiences through self-service tools, AI-powered support, multilingual capabilities, and streamlined workflows. Managing billions annually, this collaboration ensures a brighter future for millions of Californians.
Watch the AWS re:Invent 2024 video to learn more.
